The Weekly ReBoot - feat. Rajesh Mathur!
Rajesh Mather is an independent Agile consultant who helps execs and teams implement agile practices and importantly agile mindset, he is also a passionate conference organiser and has set up and run many conferences including Testing Days many meet-ups and new conference on the block which is the Agile Culture Conference running on the 6th of September, there are a few tickets left for this combination of a keynote + unconference learning sessions, to ensure the topics are good prompters for some collaborative learning.
https://www.agilecultureconf.com/ Rajesh has organised some great keynote speakers and topics to seed the learning so go check out the program and register here: https://www.eventbrite.com.au/e/agile-culture-conference-tickets-64651553537
We had a lovely catch up and talked about Agile Culture - what is it? Do you need to address it? Why? And we also talked about the panel session he ran at LAST Conference in July.
A link to the Lotus Blossom Technique: https://creativethinking.net/creative-thinking-technique-lotus-blossom/
The Zappos record setting customer service call story is here: https://www.businessinsider.com.au/zappos-employee-sets-record-for-longest-customer-service-call-2016-7?r=US&IR=T
Crucial Conversations: https://www.booktopia.com.au/crucial-conversations-tools-for-talking-when-stakes-are-high-2-e-hardcover--kerry-patterson/book/9780071775304.html?source=pla&gclid=EAIaIQobChMIx_KHi-iT5AIVhx0rCh29AA6dEAkYBSABEgL7zfD_BwE
Dan Prager’s blog is here: http://agile-jitsu.blogspot.com/