“If you know who your customer is then you can find out what they need and what they think about the value you’re providing to them”

Sounds like a straightforward question and an easy one to answer but is it actually?

So many businesses and the people within them believe they’re delivering the right service and value but are they doing it with an ever so slightly wrong understanding of the actual customer?

A ReBoot Co. Blog series that helps you & your teams discover a better way of working

WHY DO WE NEED TRANSFORMING?

“When the dust settles I would love to buy you a coffee and you can teach me why I shouldn't deeply loathe the whole concept of Transformation”

A ReBoot Co. Blog series that helps you & your teams discover a better way of working

MANAGING & MEASURING YOUR TRANSFORMATION SUCCESS!

"Being the most Agile" is not a good metric to measure your Agile Transformation with, and can distract you from your companies core purpose. You'll invest time in measuring Agile maturity and amounts of Agile training completed, rather than increasing the generation of value.

A ReBoot Co. Blog series that helps you & your teams discover a better way of working

BRING YOUR TRANSFORMATION TO LIFE WITH CEREMONIES & FEEDBACK LOOPS

"Transforming" your ways of working to be more Agile and to use more Lean techniques can be disappointing at times, it's hard to get change happening… and to get it to stick.

A ReBoot Co. Blog series that helps you & your teams discover a better way of working

PRIORITISE YOUR PRIORITIES WITH VISUALISATION!

Being able to visualise work at the Program/Portfolio level helps to collectively make good decisions about where we put effort.

A ReBoot Co. Blog series that helps you & your teams discover a better way of working

THE IMPORTANCE OF FOCUS & HOW TO FIND IT

When everything presents as an improvement opportunity, we can put too many improvement initiatives into progress at once

This week Gareth Lees-West and I co-facilitated an Agile Circles event on Making Remote Work Engaging. We've collected all the activities we ran so anyone can run these themselves later.

Since Covid-19 sent a lot of us to do our jobs on-line we’ve had a lot of time to adjust to life and work using the remote tools and techniques available to us. A frustration for me and other Agile coaches is the difficulty of translating what works as an in person game or simulation to an equivalent remote one.

Leaders of progressive companies know they are in a knowledge acquisition game. Smart organisations are in a race to skill up their knowledge workers on understanding their customers, which in turn enables them to become sources of value generation for their customers.